F.A.Q
PAYMENT & PROMO CODES
What payment methods do you accept?
We accept payment by credit card (Visa, MasterCard, American Express), Paypal, Apple Pay and Shop Pay. Payments are secure thanks to our SSL encryption protocol.
Is online payment secure on your site?
Yes, our site uses SSL encryption to secure transactions and protect your payment information.
How do I redeem a promotional code or voucher?
At checkout, you'll find a box for promotional codes. Enter the code and click on "Apply" to benefit from the corresponding discount.
DELIVERY & TRACKING
How long does delivery take?
Delivery times vary according to destination and shipping method. Orders are generally dispatched within 48 hours and delivered within 3 to 5 days nationwide. International deliveries take between 7 and 15 days.
How can I track the status of my order?
Once your order has been shipped, you will receive an e-mail containing a link and a tracking number.
BOOK & USE
What is the "Once upon a time" book?
The "Once upon a time" book is a unique book you can fill in to recount your travel adventures, the lessons you've learned and the experiences that have helped you grow. It's designed to be shared with your future children (and also nephews or nieces), to pass on your stories and lessons.
How to use this book
You can write, draw and paste photos or memories of your travels into this book. Each page invites you to document one of your adventures, a memory, a lesson, a regret, and many other valuable aspects to share, while guiding you through the book.
Who is this book for?
This book is perfect for anyone who loves to travel and wants to share their experiences with their children or future generations. There's no specific age to start filling it in.
If your children (or nephews and/or nieces) are already born, but you still want to have the book, please contact us via the contact form so that we can adapt your book.
How do I care for my book?
We recommend keeping the book in a dry place away from direct sunlight to preserve the quality of the paper and covers.
Is it possible to order a digital version of the book?
For the moment, we only offer a physical version of the book "Once upon a time". Stay tuned for digital versions in the future.
Can I order the book in large quantities for events or corporate gifts?
Yes, we offer special rates for bulk orders. Contact us directly to discuss options and pricing via the contact form.
SOCIAL NETWORKS
How can I share my experience with the "Once upon a time" book?
We love to hear your stories! Share your experiences on social networks using the hashtag #OnceUponATime or send us an e-mail with your stories and photos. Also, feel free to tag our social networks so we can repost you on our various platforms.
RETURNS & QUESTIONS
What is your returns policy?
We accept returns under certain conditions. If the book has not been used and is in its original condition, you can return it within 30 days for a full refund.
Is there a customer service department to answer other questions?
Yes, there is! Our customer service team is here to help. Contact us via our contact form on the website.