Protection of Personal Data

With My Love – ALTARYS LTD
Privacy Policy
Version: June 4, 2025

This Privacy Policy explains how ALTARYS LTD (“we”, “our”, “us”) collects, uses, shares and protects your personal data when you visit and interact with www.with-my-love.com (the “Site”), in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this Site, you agree to the practices described in this policy.

1. Data Controller

ALTARYS LTD
Company Number: 16582906
Registered Address: Suite 3h, The Old Courthouse, Chapel Street, Dukinfield, United Kingdom, SK16 4DT
Email: hello@with-my-love.com

We are the data controller responsible for the processing of your personal data.

2. What Personal Data We Collect

We may collect the following types of personal data:

  • Identity Data: name, surname

  • Contact Data: shipping address, billing address, email address, phone number

  • Transaction Data: order history, payment details (via third-party processors)

  • Technical Data: IP address, device type, browser type, login data

  • Usage Data: interaction with the website, viewed pages, time spent

  • Marketing & Communication Data: newsletter opt-in, preferences

  • Content You Provide: reviews, comments, messages

We do not collect sensitive personal data (special category data).

3. How We Collect Your Data

We collect your data when you:

  • Place an order

  • Create an account

  • Subscribe to our newsletter

  • Participate in a contest or giveaway

  • Contact customer service

  • Browse or interact with our website and ads (via cookies and analytics)

4. Legal Bases for Processing

We only process your data when there is a legal basis under UK GDPR. These include:

  • Performance of a contract: to process your order and deliver products

  • Consent: for email marketing (newsletter, promotional content)

  • Legal obligation: to comply with tax and accounting laws

  • Legitimate interest: to improve our service, prevent fraud, and secure the Site

You can withdraw consent at any time by contacting us.

5. How We Use Your Data

Your personal data is used for:

  • Processing and fulfilling your orders

  • Providing customer service

  • Sending transactional emails (e.g., order confirmation, shipping updates)

  • Sending newsletters and promotional content (if opted-in)

  • Tracking website performance and usage via analytics

  • Improving our services and personalizing your experience

  • Preventing fraud and securing payments

6. Who We Share Your Data With

We share your data only when necessary, and only with:

  • Payment service providers (e.g. Stripe, PayPal)

  • Logistics partners (for shipping and returns)

  • Email marketing platforms (e.g. Klaviyo, only if you opt-in)

  • IT and infrastructure providers (e.g. Shopify, web hosting)

  • Legal authorities, if required by law or court order

All third parties are contractually bound to protect your data in accordance with the UK GDPR.

7. International Transfers

Your data may be transferred outside the UK (e.g., servers hosted abroad). In such cases, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations

  • Standard Contractual Clauses (SCCs)

  • Binding corporate rules or equivalent protection mechanisms

8. Data Retention

We retain your personal data:

  • As long as necessary to fulfil your order

  • For the duration required by law (e.g. tax obligations: 6 years)

  • Until you request its deletion (where legally possible)

Once data is no longer needed, it is deleted or anonymized.

9. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

  • Right of Access – You can request a copy of your data

  • Right to Rectification – You can correct inaccurate or incomplete data

  • Right to Erasure – You can request deletion of your data (Right to be forgotten)

  • Right to Restrict Processing – You can limit how we use your data

  • Right to Object – You can object to certain processing (e.g. marketing)

  • Right to Data Portability – You can request your data in a portable format

  • Right to Withdraw Consent – At any time, for activities based on consent

To exercise these rights, contact us at: hello@with-my-love.com
We may request proof of identity before fulfilling your request.

If you're not satisfied with our response, you can file a complaint with the Information Commissioner’s Office (ICO):
🌐 www.ico.org.uk

10. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • SSL encryption

  • Access control and authentication

  • Secure third-party processors (PCI-DSS compliant for payments)

Despite our efforts, no system is 100% secure. You should take precautions when sharing data online.

11. Cookies and Tracking Technologies

We use cookies to:

  • Enable core site functions (cart, login, preferences)

  • Track analytics (Google Analytics, Meta Pixel, etc.)

  • Serve personalized ads and offers

  • Remember preferences across visits

You can control cookie preferences via our cookie banner or your browser settings.
For more details, see our Cookie Policy.

12. Contact

For any questions, requests, or concerns related to this Privacy Policy or your personal data, please contact:

📩 hello@with-my-love.com
🌐 www.with-my-love.com