Refund policy
Refund & Return Policy With My Love – SAIKI LLC Version: May 1, 2026
At with-my-love.com, your satisfaction is our priority. While we aim to provide exceptional quality and service, we understand that issues may occasionally arise. This Refund & Return Policy outlines the conditions under which returns and refunds are accepted by SAIKI LLC.
1. General Conditions
If you are not fully satisfied with your order, you may request a return or refund within 30 days of receiving your package, provided the conditions below are met. To ensure a smooth process, all requests must be made directly to our support team at hello@with-my-love.com before sending any items back.
2. Return Process
To initiate a return:
- Contact our customer service team at hello@with-my-love.com.
- Obtain a Return Authorization Number (RAN) before shipping the item.
- Ship your item within 7 days after receiving your authorization.
Returned items must:
- Be in original condition (unused, unmodified, and undamaged)
- Include all original packaging and inserts
- Be sent to the return address provided by our team
Unauthorized returns (without prior approval) or items returned outside the time limits may not be accepted or refunded.
3. Refunds
Once we receive and inspect the returned item, a refund will be issued to the original payment method used during checkout.
Please note:
- Shipping and handling fees are non-refundable
- Refund processing can take up to 7 business days after receipt of the returned item
- If your order qualified for a promotional offer (e.g., free shipping, bundle discounts), and your return makes you ineligible, related discounts may be deducted from your refund
4. Non-Refundable Cases
Refunds will not be issued in the following situations:
- Customized or personalized items (including engraved or gift-boxed editions)
- Custom song orders and any other personalized digital products (see Section 5 for specific terms)
- Limited or special-edition products
- Items damaged through misuse, neglect, or improper handling
- Packages returned due to incorrect or incomplete shipping address provided by the customer
- Orders marked as delivered by the carrier (with delivery confirmation or photo proof), unless verified evidence of misdelivery is provided and approved by our team
⚠️ Important: Books received with damage are automatically replaced once photo proof is provided, refunds are not issued for damaged books.
All refund decisions are subject to case-by-case review by SAIKI LLC.
5. Custom Song Orders
Custom songs produced by With My Love are bespoke digital creations made specifically for you, based on the personal information, story, and preferences you provide at the time of purchase. Due to their unique, personalized, and non-returnable digital nature, custom song orders are strictly non-refundable, including in cases where the customer changes their mind, no longer wants the song, or is dissatisfied with the creative result.
However, we are fully committed to delivering a song you love. For this reason, we offer free modification options within a limited window after delivery. You may request any of the following:
- Partial modification — adjustment of a specific part of the song (e.g., a verse, a chorus, a transition, or a section of the audio)
- Style modification — change of the musical style, genre, tempo, instrumentation, or overall mood
- Lyrics modification — partial or complete rewriting of the lyrics
- Full regeneration — if the song does not meet your expectations, we can regenerate a completely new version from scratch
Modification Window — 48 Hours
Modification requests must be sent to hello@with-my-love.com within 48 hours of receiving your initial song delivery. Beyond this 48-hour period, the song will be automatically considered as validated, final, and accepted by the customer, and no further modifications, refunds, exchanges, or credits will be granted under any circumstances.
Maximum Number of Exchanges
To ensure a fair and efficient creative process, each custom song order is entitled to a maximum of three (3) total exchanges between the customer and our team, structured as follows:
- First delivery — the initial version of your custom song
- Second delivery — a revised version after your first modification request
- Third and final delivery — a final revised version after your second modification request
Once the third version has been delivered, the order is automatically considered final and validated, regardless of the customer's level of satisfaction. No additional modifications, regenerations, refunds, or replacements will be granted beyond this point.
Explicit Validation
If the customer explicitly validates the song in writing (via email or any other written confirmation) at any stage of the process, the order is immediately considered final and definitive. No further modifications, regenerations, refunds, exchanges, or credits will be granted after explicit validation, even if the 48-hour window or the three-exchange limit has not yet been reached.
By placing a custom song order, the customer acknowledges and accepts these specific terms, which override any general return or refund conditions mentioned elsewhere in this policy.
6. Lost, Stolen, or Delayed Packages
SAIKI LLC is not responsible for packages lost or stolen after a confirmed delivery by the carrier. If your order is delayed, lost in transit, or shows irregular tracking updates, please contact our support team immediately. We will work with the carrier to help locate or resolve the issue as best as possible.
7. Exchanges
We currently do not offer direct exchanges. If you wish to receive a different product, please initiate a return for your existing order and place a new order for the desired item.
8. Contact
For any questions, assistance, or to initiate a return, please contact:
Our customer service team is available Monday to Friday and typically responds within 24–48 business hours.
9. Policy Updates
SAIKI LLC reserves the right to modify or update this Refund & Return Policy at any time without prior notice. All changes will take effect immediately upon being posted on our website: www.with-my-love.com